Got questions? We’ve got answers. If you don’t see what you’re looking for, feel free to contact us.
🐶 What is coffee wood and why is it safe for dogs?
Coffee wood is a natural, non-toxic hardwood made from the pruned branches of coffee trees. It contains no caffeine, no chemicals, and no artificial ingredients — just pure, hard wood that dogs love to chew. It doesn’t splinter like regular sticks, making it a safe, long-lasting option for most dogs.
📦 Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders — no minimum required.
⏱️ How long does delivery take?
Orders are processed in 1–3 business days, and shipping usually takes 7–15 business days depending on your location.
💳 Is my payment secure?
Absolutely. All transactions are encrypted and processed through trusted, PCI-compliant providers. Your data is safe with us.
🔁 Can I return a product?
Yes! We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us for a return or refund.
🐾 What size chew should I get for my dog?
We recommend:
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Small dogs (<20 lbs) – Small size chew
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Medium dogs (20–50 lbs) – Medium size chew
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Large dogs (50+ lbs) – Large size chew
If you’re unsure, feel free to contact us for personalized help.
🌱 Are your products eco-friendly?
Yes. Our coffee wood chews are sustainably sourced from pruned coffee trees — no trees are cut down, and we avoid plastic packaging wherever possible.
📬 Where are you based?
Our business is registered in Sheridan, Wyoming, USA and we proudly ship nationwide.
🧾 How can I track my order?
Once your order ships, we’ll send you a tracking number by email so you can follow its journey to your door.
❓ Still Have Questions?
Email us at sp@91giftidea.store or call 1-818-433-4698 — we’re happy to help!